Supported measures

Every measure you can chart in an Insights panel, including incident volume, MTTR/MTTA duration metrics, alerts, pager load, follow-ups and time spent

Insights custom dashboards are built from panels. When you add a panel, you choose from a set of pre-built panels grouped by area. This page lists every panel available.

Most panels let you filter the data, split it by an attribute or custom field, and compare with the previous period. Numeric measures such as duration metrics, time to acknowledge and time spent can be aggregated as a count, mean or median.

At a glance

Incident volume and where incidents are coming from.

Panel	What it shows
Incident creation	The number of incidents created over time
Incident creation by source	Where your incidents are coming from (e.g. alert sources, users)
Incident creation by user	The number of incidents created by a specific user over time
Group by a custom field	The number of incidents grouped by a custom field

MTTX (duration metrics)

Duration metrics measure the time between two incident timestamps. You use them to track MTTR, MTTA, MTTD and other response-time metrics, reported as a mean or median. Because you define the timestamps, you’re not limited to a fixed set: the panels below report on the duration metrics your organization has configured.

Panel	What it shows
Duration metrics	Compare all your duration metrics
Duration metric breakdown	Statistics for a single duration metric over time
Duration metrics by custom field	Statistics for a single duration metric grouped by a custom field

Alerts

How your alerts are firing and being handled.

Panel	What it shows
Alerts created	Which alerts and sources are firing most frequently
Alert acceptance	Which alerts are being declined, and how frequently

Pager load

How often and when people are being paged. Native pager load requires the On-call product; the PagerDuty and Opsgenie panels require a connected external on-call provider.

Panel	What it shows
Pages	How often and when people are being paged (incident.io On-call)
Pages (PagerDuty / Opsgenie)	How often people are being paged, optionally filtered by escalation policy, team, or service
Pages per user (PagerDuty / Opsgenie)	How often a particular person is being paged, broken down by time of day

On-call readiness

Panel	What it shows
Notification setup	Your On-call responders’ notification setups, so you can check they’re reachable when paged

For a deeper look at reachability, mobile-app adoption and readiness over time, see On-call readiness insights.

Follow-ups

Follow-up creation and completion.

Panel	What it shows
Follow-ups created	Follow-up creation over time, split by status, assignment, or a custom field
Follow-ups by user	Follow-up status broken down by assignee
Follow-ups by custom field	Follow-up statuses and time to complete, grouped by a custom field

Post-incident flow

Panel	What it shows
Post-incident flow	Which incidents enter your post-incident flow and what happens to them
Post-incident tasks	The outcomes of post-incident tasks, grouped by a custom field

Teams

Panel	What it shows
Post-incident	The status of post-incident tasks and follow-ups, grouped by team or user
Time spent on incidents	How much time is spent on incidents, broken down by user or team

Time spent on incidents

How workload is distributed. Time an incident spends paused is excluded, so these figures reflect active effort.

Panel	What it shows
Time spent on incidents	Time spent on incidents across your company, categorised by time of day
Time spent by custom field	Time spent on incidents, grouped by a custom field

Text

Panel	What it shows
Text panel	A rich-text panel for adding headings, context and commentary to a dashboard