Your default template can’t be owned by a team, and choosing which template is the organization default is always
an account-level action.
Announcement rules that run on private incidents
Setting an announcement rule to announce private incidents requires a different permission: the Manage announcement rules that run on private incidents permission. This is a broader version of the Manage announcements permission. It also covers creating, editing, and deleting announcement rules, so someone who holds it doesn’t need Manage announcements as well. It can be granted through a team role, so a team can manage rules that announce their own private incidents. A team-role holder needs it for every one of the rule’s owning teams.Announcing all private incidents (not just an owning team’s) always requires the Manage announcement rules that
run on private incidents permission account-wide, since it reaches incidents no team has been given access to.
FAQs
What happens to rules or templates with no owning team?
What happens to rules or templates with no owning team?
They can be managed by anyone who holds Manage announcements account-wide. Until you remove it from your base
roles (typically Standard), that’s everyone.
Can a rule or template be owned by more than one team?
Can a rule or template be owned by more than one team?
Yes. You can assign multiple owning teams, and a member of any one of them (with the permission granted to that
team) can manage it.
Can admins still manage every rule and template?
Can admins still manage every rule and template?
Anyone who holds Manage announcements account-wide can manage any rule or template that doesn’t run on private
incidents, regardless of which team owns it. Rules whose scope includes private incidents also need the Manage
announcement rules that run on private incidents permission. See
above.
Can a team announce its own private incidents?
Can a team announce its own private incidents?
Yes, if they hold the Manage announcement rules that run on private incidents permission for the rule’s owning
team(s). They can then set the rule to Private incidents for owning teams, the private incidents those teams can
access. Announcing all private incidents requires the permission account-wide.
Who can change the private-incident scope on a rule owned by several teams?
Who can change the private-incident scope on a rule owned by several teams?
You need the Manage announcement rules that run on private incidents permission for every owning team (or
account-wide). On a rule owned by teams A and B, holding it for only A isn’t enough. This is stricter than Manage
announcements itself, where holding it for any one owning team is sufficient, because the rule can announce the
private incidents of any owning team, so whoever sets the scope needs authority over all of them.