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Snoozing lets you temporarily pause an escalation when you’ve seen the alert but aren’t ready to act on it yet. Instead of ignoring the page or acknowledging prematurely, snoozing gives you a defined window before the escalation resumes and notifies you again. This is useful when you’re paged about a known issue, need to finish something before investigating, or want to be reminded of an issue at a better time.

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Snoozing vs acknowledging

Acknowledging and snoozing both silence the page you’re looking at, but they behave differently when it comes to repeating escalations. Acknowledging stops the current page and prevents the escalation advancing to the next level. If the escalation path is set to repeat while the alert is firing, acknowledging won’t stop those repeats: you’ll be paged again at the repeat interval until the alert resolves. Snoozing pauses all pages, including repeats, until the snooze expires. When it expires, if the alert is still firing you’ll be paged again. To silence it permanently, resolve the underlying alert.

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How snoozing works

When you snooze an escalation:
  1. The escalation moves to a Snoozed status and all notifications pause
  2. After the snooze duration expires, the escalation returns to Triggered and resumes notifying as normal
  3. The snooze is recorded in the escalation timeline, including who snoozed it and for how long
Snoozing is available from Slack, Microsoft Teams, the dashboard, and the mobile app.
When you snooze an escalation, you’ll be asked to provide a justification. This helps your team understand why the escalation was deferred.

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What happens while snoozed

  • Notifications pause: No further pages are sent while the escalation is snoozed. The escalation does not advance through further levels in the escalation path.
  • Escalation stays active: Snoozed escalations still appear in your active escalation lists. They haven’t been resolved — they’re just paused.
  • Alert resolves: If your alert route is configured to auto-resolve and the underlying alert resolves while the escalation is snoozed, the escalation resolves too — no page is sent when the snooze expires.
  • Timeline tracking: Snooze and unsnooze events appear in the escalation timeline, so your team has a full audit trail.

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Snoozing and compliance (MTTA)

A snooze counts as an acknowledgement for MTTA (mean time to acknowledge). The responder has seen the escalation and made a deliberate decision to defer it, which is distinct from an escalation going unnoticed.
Yes. Acknowledging stops the current page, but if the escalation path repeats while the alert is firing, you’ll be paged again. Snoozing an acknowledged escalation also pauses those repeat pages until the snooze expires.
No. Snoozing is not available for escalations that require multiple people to acknowledge. This is because a single responder snoozing would pause notifications for all required acknowledgers.
The escalation does not advance to the next level while snoozed. When the snooze expires, the escalation resumes from the same level in the path where it was snoozed.
Anyone with permission to view and respond to escalations can snooze them. This follows the same permissions as acknowledging an escalation.