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Alerts are routed into Slack or Teams in various ways:
  • Sent directly to channels
  • Escalated to a channel or a user
  • Attached to incident channels

An alert message sent to a Slack channel

You can now use templates to control which information is displayed in these alert messages, so that your responders can infer crucial context and filter out noise at a glance.

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Creating a template

Manage your templates in Settings > Slack / Teams Messages.
By default, all admins have the permission to manage alert message templates: this can be configured in Settings > Permissions.
Title Customize the message title with alert variables such as the title, status and the source type. The alert status (i.e. firing or resolved) will be kept up to date in the title. Description Configure whether to show the alert’s description. Descriptions are set at the alert source level, and can be customized per alert source. Attributes Configure the visibility and order of alert attributes in the message. You can preview how your changes will be applied using real alert data from your different alert sources.

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Applying templates to alert routes

You can configure which template an alert route should use. If no template is specified, then we will apply the default template. The default template can be changed in Settings > Slack / Teams Messages. You can select a specific template to use, or use an expression. For example, you can conditionally select templates based on alert attributes, alert source types and more.

Using an expression to apply different templates for different teams' alerts