Shortcuts cheatsheet

There are quite a few handy shortcuts in incident.io…

---

The One Command to Rule Them All

If you have to learn just one command, it’s /inc while in an incident’s #inc-... Slack channel - it will pop up a menu of all the actions you can run on that incident

/inc in any other channel will pop up the incident creation form

---

Other super-commands

Emojis

From an incident’s #inc-... Slack channel, you can react to messages with:

Emoji	Action
:boom:	Turns the message into an Action
:fast_forward:	Turns the message into a Follow-up
:pushpin: :bookmark: :round_pushpin: :star:	Pins the message to the incident’s timeline
:mega: :speech_balloon:	Turns the message into an Update

Slack Commands

Command	Description
GENERAL
/incident help	See information on how to get help
/incident workflow	Trigger a workflow from an incident channel
CREATING/UPDATING INCIDENTS
/incident /inc	Create an incident
/inc retro	Create a retrospective incident directly from Slack
/incident lead	Make someone the incident lead. /incident lead [me | @user] to auto-fill the lead
/incident resolve	Mark a live incident as resolved. Once you’ve done this, you can choose to close the incident or enter the post-incident flow.
/incident close	Skip the post-incident flow and close the incident
/incident cancel	Mark the incident as canceled. Use this if you’ve realised that the incident is not actually a problem.
/incident severity /incident sev	Upgrade and downgrade severities. /incident {severity | sev} [level] to auto-fill the severity
/incident roles /incident role	View, assign and unassign roles during the incident
/incident field /incident fields /incident customfield /incident customfields	Manage custom fields for this incident
/incident summary	Update the top level summary of the incident. /incident summary [description] to auto-fill the summary
/incident overview	See a summary of the incident’s history so far
/incident action /incident actions	Create and manage Actions. /incident {action | actions} [description] to auto-fill an action’s title
/incident followup /incident followups /incident follow-up /incident follow-ups	Create an incident follow-up item.
/incident rename	Change the title of the incident. /incident rename [name] to auto-fill
/incident status /incident state	Update the incident status. /incident {status | state} [level] to auto-fill the status
/incident accept	When an incident is in triage, it’ll open the ‘accept incident’ modal
/incident merge	When an incident is in triage, it’ll open a modal to help you merge the incident into another one
/incident decline	When an incident is in triage, it’ll open a modal to let you decline the incident and provide an update
/incident related	Link a related incident
/inc alerts	View all alerts related to this incident
/inc private	Find out how to make the incident private.
/inc handover	Hand over responsibilities in an incident to another user.
/inc decision	Browse/Trigger decision flows
/inc pause	Temporarily pause an ongoing incident
/inc stream	Create a stream under the current active incident
/inc test	Create a test incident to try out incident.io without affecting real data
COMMUNICATION
/incident update	Provide an internal status update to your team about the incident. /incident {update} [message] to auto-fill the update message
/incident request /incident request-update	Request an internal status update from the incident lead
/incident statuspage /incident sp	Create and update your public Statuspage
/incident escalate /incident page	Pull in other teammates for help. /incident page can be used outside of incidents!
/incident whoisoncall /incident oncall	See who is currently on-call for a given team or escalation path
/incident coverme /incident cover /incident cover me	Request on-call cover for an upcoming shift
/incident call	Set a call link. /incident call [link] to auto-fill the link
/incident shoutout	Recognize your team for their work
/incident announce	Announce the incident in another channel
/incident revoke /inc revoke me /inc revoke @user	Choose a user to remove from a private incident, leave the channel and remove yourself from a private incident, or revoke a specified user passed as an argument from a private incident
POST-MORTEM
/incident doc /incident document	View and set post-mortem docs. /incident {doc | document} [link] to auto-fill the post-mortem link
/inc timestamp	View and update an incident’s timestamp values
/inc attachments	Opens a modal showing all the attachments for this incident
/inc attach [link]	Adds a link as an attachment to the incident (only works for links related to enabled integrations)

FAQs

Does incident.io support custom Slack slash commands?

No, Slack does not allow applications to create custom slash commands as they require explicit approval and need to be consistent across all users of the application.