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Using Linear to track your team’s tasks? Using Linear to triage your team’s tasks? This is how you can export your incident to-dos to Linear to keep everything centralized, and automatically assign tasks according to your incident schedules.

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What we can do with Linear

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Assign triage tickets automatically

If you use On-call with incident.io, you can combine this with Linear’s Triage functionality to automatically action triage tasks to who is currently on call on your incident.io schedules.

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→ Exporting follow-ups

  1. Export your incident follow-ups to Linear;
  2. Sync the status of your tasks between Linear and incident.io, so you can work in Linear without worrying about updating statuses manually in incident.io!
A follow-up overflow menu on an incident, with Create or link a Linear issue
  1. Export templates, this enables you to pre-set values to fields that can be used when exporting follow-ups.
The Edit Linear export template modal, with Linear Team, Linear Project, Assignee and Labels fields
  1. Auto-exports to Linear, you can automate the export process of follow-ups based on certain incident criteria, such as severity, and specific custom fields such as responsible teams
… get in touch to give us your wishlist! Follow-ups can be Linear projects as well as issues. Set Create as to Project on an export template, or paste a project URL to connect an existing one.

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Create incident tickets in Linear

You can create incident tickets in Linear, keeping a record of your incidents alongside your team’s other work. Incident status can be synced to the Linear ticket using expressions in your template configuration. An incident ticket can be a project too. When it is, that incident’s follow-ups are moved into the project as they’re linked, so all of an incident’s work lands in one place. A follow-up whose template already sets a project keeps that project.

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Setting Up

Adding Linear to incident.io is simple.
  1. Go to Settings > Integrations
Search for Linear, click its card, and hit Connect. The Integrations page in Settings with the Linear card and its Install button highlighted
  1. Log into Linear
We currently only support one single Linear workspace. Linear's Log in to Linear page, offering Continue with Google and Continue with email
  1. Enable a Triage action for your team on Linear
In linear.app/settings/teams/your-team/triage, select Notify or Assign as a Triage action and click Use schedule to pick which incident.io schedule you want to automatically use. Linear's Triage settings, with a picker listing incident.io schedules to assign new issues to That’s it!

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FAQs

  • Status, Title, Description, Priority, Labels, and Assignee will all go from Linear to incident.
  • The Title and Description fields will go from incident to Linear.
  • Cancelling a Linear issue marks the follow-up as not doing, rather than completing it.
  • Schedule name and times for the next 5 weeks will go from incident to Linear.
  • Linear will assign the person which comes from the first rota that is active
  • Example: If you have a rota 9am-5pm and a rota 5pm-12am, then we’ll return whoever is on shift for each of those. But if you have a first rota that’s 24/7, the person on that will always be assigned to the Linear triage tickets.