Shortcut (formerly Clubhouse)

Keep task tracking in Shortcut without manually copying incident follow-ups back and forth.

Using Shortcut to track your team’s tasks? Want to export your incident to-dos to Shortcut to keep everything centralized?

This is how.

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What we can do with Shortcut

Our current integration is a fairly simple setup for now. In its present state, the integration lets you:

1. Export your incident to-dos to Shortcut; and
2. Sync the status of your tasks between Shortcut and incident.io, so you can work in Shortcut without worrying about updating statuses manually in incident.io!

You can also bulk-export follow-ups and use export templates to automatically route them to Shortcut based on conditions like incident type or severity.

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Setting Up

Adding Shortcut to incident.io is simple.

1. Go to Settings > Integrations

Hit Connect next to Shortcut.

2. Get your API token

Log into your Shortcut account and head to Settings.

Go to API Tokens.

Give your API key an explicit name (e.g. incidentio), and click Generate Token.

3. Copy-Paste the generated API key into the incident.io pop-up

That’s it!

If you run into any issues, get in touch